Insurance Process Improvement
Unlock the power of process mapping to drive efficiency and improvement in your insurance operations. This hands-on course equips participants with the skills to capture and clearly visualise existing workflows, uncover inefficiencies, and highlight actionable opportunities for optimisation.
Whether you’re looking to refine customer journeys, eliminate bottlenecks, or align teams around process clarity, this course will give you the expertise to make impactful change in the insurance environment.
Overview
Through practical exercises, participants will learn to:
collect process data
create clear, actionable process maps using popular online tools
identify improvement opportunities in insurance operations.
“The training was very comprehensive and well designed. The schedule was very planned and I found the activities very interactive.”
Learning Objectives
Understand the benefits and strategic uses of process mapping
Gather process insights through interviews, observations, and screen recordings
Build clear and effective maps using tools like MS PowerPoint, Visio, or Miro
Design visuals that spotlight improvement opportunities
“This was an intro into process mapping and I gained loads out of it.”